Excellent talk I found on TED.com on why things are broken by Seth Godin ~ http://www.sethgodin.com

Seven reasons why things suck

  1. Not my job
  2. Selfish jerks
  3. The world changed
  4. I didn’t know
  5. I’m not a fish
  6. Contradictions
  7. Broken on purpose

More info:

http://www.ted.com/speakers/seth_godin.html

This Is Broken website (new version): http://goodexperience.com