Excellent talk I found on TED.com on why things are broken by Seth Godin ~ http://www.sethgodin.com Seven reasons why things suck Not my job Selfish jerks The world changed I didn’t know I’m not a fish Contradictions Broken on purpose More info: http://www.ted.com/speakers/seth_godin.html This Is Broken website (new version): http://goodexperience.com